Incidents
When something breaks you get one clear incident, not a phone full of pings. The related alerts roll up into a single story, with a timeline and plain-English severity, so you know what's worth dropping everything for.
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One incident, not forty pings
When a site goes down, half a dozen checks fail at once. DomainDash rolls them into one incident instead of firing forty separate alerts.
The story, not the noise
Related alerts group into a single incident with a timeline and a cross-check of exactly what's failing: response speed, SSL or domain. You get one thing to look at, with the whole picture, instead of a flood of notifications to piece together yourself.
- Related alerts grouped into one incident, not forty pings
- A cross-check of what's failing: response speed, SSL, domain
- A timeline you can read at a glance
Know what's worth dropping everything for
Not every incident is a fire. DomainDash labels each one in plain English so you can triage at a glance.
Severity in plain English
Every incident gets a plain-English severity (Urgent, Needs fixing, Needs a look, or Worth knowing) so you know at a glance what to drop everything for and what can wait. The whole list lives in one place, open and resolved, and you can filter to a single site when you're focused on one client.
- Severity in plain English: Urgent, Needs fixing, Needs a look, Worth knowing
- The whole list in one place, open and resolved
- Filter to one site when you're focused on a single client
From first blip to recovery
An incident is a story with a beginning and an end. DomainDash writes most of it for you.
It writes its own timeline
The timeline builds itself from the checks already running, from the first blip to the moment everything recovers. You can post your own updates as you work, and publish any of them to your status page in a click. When the checks pass again, DomainDash confirms the recovery on its own.
- The timeline builds itself from the checks already running
- Post updates, and publish them to your status page in a click
- Recovery is confirmed automatically when checks pass again
- Incidents are on the Pro plan and up
Questions you might have
When something goes wrong, DomainDash groups the related alerts into a single incident rather than firing one for every failed check. The incident has a severity, a timeline of what happened, and a cross-check of exactly what's failing (uptime, SSL or domain), so you get the whole story in one place.
Every incident gets a plain-English severity based on its impact: Urgent, Needs fixing, Needs a look, or Worth knowing. A site that's fully down is Urgent; a minor blip worth keeping an eye on is Worth knowing. You triage at a glance instead of reading raw logs.
No. Incidents are created automatically from the checks already running, and they resolve themselves when the checks pass again. There's nothing to open, update or close by hand, though you can add your own notes if you want to.
Yes. You can post updates to an incident as you work through it, and publish any of them to your status page in a click, so your customers see what's happening without you writing it twice.
An alert is a single ping: one check failed. An incident is the whole story: the related alerts grouped together, with a timeline from first blip to recovery and a read on what's actually wrong. Incidents are what stop a real outage turning into forty separate notifications.
Incidents are on the Pro plan and up. On Free and Starter you still get an alert for every site; the grouping, timeline and severity arrive when you move to Pro.
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