Incidents
When something breaks, the related alerts roll up into one incident with a timeline and a plain-English severity, so you know what's worth dropping everything for.
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One incident, not forty pings
When a site goes down, half a dozen checks fail at once. DomainDash rolls them into one incident instead of firing forty separate alerts.
The whole picture in one view
Related alerts group into a single incident with a timeline and a cross-check of what's failing: response speed, SSL or domain. You get one thing to look at, and you don't have to piece the story together from a flood of notifications.
- Related alerts grouped into one incident
- A cross-check of what's failing: response speed, SSL, domain
- A timeline from first blip to recovery
Know what's worth dropping everything for
Some incidents can wait. DomainDash labels each one by severity so you can see which to deal with first.
Severity in plain English
Every incident gets a severity (Urgent, Needs fixing, Needs a look, or Worth knowing) so you know what to drop everything for and what can wait. Open and resolved incidents sit in one list, and you can filter to a single site when you're focused on one client.
- Four severities: Urgent, Needs fixing, Needs a look, Worth knowing
- Open and resolved incidents in one list
- Filter to one site when you're focused on a single client
From first blip to recovery
DomainDash records each incident from the first failed check to the recovery, so you don't have to.
It writes its own timeline
The timeline builds itself from the checks already running, from the first blip to the moment everything recovers. You can post your own updates as you work, and publish any of them to your status page in a click. When the checks pass again, DomainDash confirms the recovery on its own.
- The timeline builds itself from the checks already running
- Post updates, and publish them to your status page in a click
- Recovery is confirmed automatically when checks pass again
- Incidents are on the Pro plan and up
Questions you might have
When something goes wrong, DomainDash groups the related alerts into a single incident rather than firing one for every failed check. The incident has a severity, a timeline of what happened, and a cross-check of what's failing (uptime, SSL or domain).
Every incident gets a plain-English severity based on its impact: Urgent, Needs fixing, Needs a look, or Worth knowing. A site that's fully down is Urgent; a minor blip worth keeping an eye on is Worth knowing. You can see which to deal with first without reading raw logs.
No. Incidents are created automatically from the checks already running, and they resolve themselves when the checks pass again. There's nothing to open, update or close by hand, though you can add your own notes if you want to.
Yes. You can post updates to an incident as you work through it, and publish any of them to your status page in a click, so your customers see what's happening without you writing it twice.
An alert is a single ping: one check failed. An incident is the whole story: the related alerts grouped together, with a timeline from first blip to recovery and a read on what's wrong. Grouping stops a real outage turning into forty separate notifications.
Incidents are on the Pro plan and up. On Free and Starter you still get an alert for every site; the grouping, timeline and severity arrive when you move to Pro.
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