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Privacy policy ​

Effective date: 31 March 2026

This privacy policy explains how DomainDash Platforms Ltd. (company number 17115864) collects, uses, stores, and protects your personal data when you use the DomainDash website uptime monitoring service. DomainDash Platforms Ltd. is the data controller responsible for your personal data.

Our registered address is 167-169 Great Portland Street, London, W1W 5PF, England.

This policy is written in plain English so you can understand exactly what happens with your data. If you have any questions, you can contact us at inbox@domaindash.io.

1. Who we are ​

DomainDash Platforms Ltd. is a company incorporated in England and Wales with company number 17115864, with its registered office at 167-169 Great Portland Street, London, W1W 5PF, England.

We operate DomainDash, a website uptime monitoring service. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller.

If you need to contact us about your personal data or this policy, please email us at inbox@domaindash.io.

2. Personal data we collect ​

We collect the following categories of personal data when you use DomainDash:

  • your name;
  • your email address;
  • your timezone;
  • the website domain names you add for monitoring; and
  • payment data, which is collected and processed by our payment processor, Stripe. We do not store your credit card or debit card details directly.

3. How and why we use your data ​

We process your personal data on the following lawful bases under the UK GDPR:

Contract performance (Article 6(1)(b)) ​

We process your name, email address, timezone, and website domain names because this is necessary to perform our contract with you and to provide the DomainDash monitoring service. This includes:

  • creating and managing your account;
  • monitoring the uptime of the website domains you add to the service;
  • sending you service-related notifications (such as downtime alerts); and
  • processing your payments through Stripe.

Without this data, we cannot provide the service to you.

Consent (Article 6(1)(a)) ​

If you choose to subscribe to our marketing emails, we will process your email address to send you marketing communications through Buttondown, our email marketing provider. You must opt in to receive these emails, and you can withdraw your consent at any time by:

This processing also complies with the Privacy and Electronic Communications Regulations 2003 (PECR), Regulation 22, which requires your prior consent before we send you electronic marketing communications.

Legitimate interest (Article 6(1)(f)) ​

We use Plausible, a privacy-focused analytics tool, to understand how visitors use our website so we can improve the service. Plausible does not use cookies and does not track individual visitors. During the course of generating aggregated statistics, Plausible may transiently process minimal personal data such as IP addresses and user-agent strings; however, this data is immediately aggregated and discarded and is never stored in a form that identifies individual visitors. Our legitimate interest in using Plausible is to improve and develop DomainDash. We have assessed that this processing does not override your rights and freedoms because Plausible operates on a privacy-by-design basis, processes only minimal personal data, and retains no data that could be used to identify you.

4. Third-party processors ​

We share your personal data with the following third-party service providers. These providers fall into three categories: data processors, who process data on our behalf and under our instructions; independent data controllers, who process data for their own purposes under their own privacy policies; and privacy-focused analytics providers, who process minimal personal data with immediate aggregation.

Amazon Web Services (AWS) ​

We use AWS to host and operate the DomainDash infrastructure. Your account data, website domain names, and monitoring data are stored on AWS servers located in Ireland. AWS acts as a data processor on our behalf.

Stripe ​

We use Stripe to process payments. When you make a payment, Stripe collects and processes your payment card details directly. We do not receive or store your full card details. Stripe acts as an independent data controller for the payment data it collects under its own privacy policy.

Buttondown ​

If you opt in to receive marketing emails, we share your email address with Buttondown, our email marketing provider. Buttondown processes your email address solely to deliver our marketing communications on our behalf.

Plausible ​

We use Plausible for privacy-focused website analytics. Plausible operates on a privacy-by-design basis and does not use cookies. During the generation of aggregated usage statistics, Plausible may transiently process minimal personal data such as IP addresses and user-agent strings, but this data is immediately aggregated and discarded. Plausible does not store any data that identifies individual visitors and does not track users across websites.

5. Cookies ​

DomainDash uses session cookies solely for login and authentication purposes. These are strictly necessary cookies required for the service to function, and they do not require your consent under the Privacy and Electronic Communications Regulations 2003 (PECR).

We do not use any third-party tracking cookies. Plausible, our analytics provider, is entirely cookie-free.

6. Data retention ​

We retain your personal data for as long as your DomainDash account remains active. This includes your name, email address, timezone, website domain names, and monitoring data.

When you delete your account, all of your personal data and monitoring data is permanently deleted. We do not retain any personal data after your account has been deleted.

7. International data transfers ​

Primary data storage ​

Your personal data is stored and processed on servers located in Ireland, within the European Economic Area (EEA). The United Kingdom recognises the EEA as providing an adequate level of protection for personal data under the UK's data protection adequacy regulations, so no additional transfer safeguards are required for this storage.

Monitoring probes ​

To provide the uptime monitoring service, DomainDash runs monitoring probes from locations around the world, including countries outside the United Kingdom and the EEA. These probes only check website performance metrics for your monitored domains. They do not collect, process, or store any personal data.

Because no personal data is transferred to or processed by the monitoring probes, the international transfer provisions of the UK GDPR (Article 46) do not apply to this aspect of the service.

8. Data security ​

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated to reflect current best practices and the nature of the data we process.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining a high standard of protection.

9. Your rights ​

Under the UK GDPR, you have the following rights in relation to your personal data:

  • Right of access (Article 15) — you have the right to request a copy of the personal data we hold about you;
  • Right to rectification (Article 16) — you have the right to ask us to correct any personal data that is inaccurate or to complete any data that is incomplete;
  • Right to erasure (Article 17) — you have the right to ask us to delete your personal data. You can do this at any time by deleting your account, which will permanently remove all of your data;
  • Right to restriction of processing (Article 18) — you have the right to ask us to restrict the processing of your personal data in certain circumstances;
  • Right to data portability (Article 20) — you have the right to receive your personal data in a structured, commonly used, and machine-readable format; and
  • Right to object (Article 21) — you have the right to object to the processing of your personal data where we are relying on legitimate interest as the lawful basis.

To exercise any of these rights, please email us at inbox@domaindash.io. We will respond to your request within one month.

Right to complain to the ICO ​

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

You can contact the ICO at:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first at inbox@domaindash.io.

10. Children's data ​

DomainDash is a business-to-business service directed at adult and professional users. The service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a person under 18, we will take steps to delete that data promptly.

11. Automated decision-making ​

We do not carry out any automated decision-making or profiling that produces legal effects or similarly significant effects on you.

12. Changes to this policy ​

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make material changes to this policy, we will notify you by email or by posting a prominent notice on the DomainDash website before the changes take effect.

We encourage you to review this policy periodically. The effective date at the top of this policy indicates when it was last updated.

13. Contact us ​

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

DomainDash Platforms Ltd.

Email: inbox@domaindash.io

Registered address: 167-169 Great Portland Street, London, W1W 5PF, England

Company number: 17115864