Terms of service ​

Last updated: 31 March 2026

Please read these terms carefully before using the service. By accessing or using the service, you agree to be bound by these terms. If you do not agree, you must not use the service.

These Terms of Service (the "Terms") govern your access to and use of the website uptime monitoring platform operated by DomainDash Platforms Ltd (company number 17115864), a company registered in England and Wales whose registered office is at 167-169 Great Portland Street, London, W1W 5PF, England, trading as "DomainDash" (referred to as "we", "us", or "our").

You, the individual or entity accessing or using the Service, are referred to as "you" or "the User".

By creating an account or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

1. Definitions and interpretation ​

In these Terms, the following definitions apply:

• "Account" means the user account created by you to access and use the Service.
• "Applicable Data Protection Laws" means the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection and privacy legislation in force from time to time in England and Wales.
• "Business Day" means a day other than a Saturday, Sunday, or public holiday in England and Wales.
• "Confidential Information" means all non-public information disclosed by one party to the other in connection with the Service, including technical data, business plans, and any information designated as confidential or that ought reasonably to be considered confidential.
• "Consumer" means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft, or profession, within the meaning of the Consumer Rights Act 2015.
• "Content" means all text, data, graphics, images, reports, monitoring results, analytics, and other materials generated by, displayed on, or made available through the Service.
• "DomainDash Data" means all data, content, reports, monitoring results, analytics, performance metrics, and other information generated by or derived from the operation of the Service, excluding User Data.
• "Effective Date" means the date on which you first create an Account or access the Service, whichever is earlier.
• "Free Tier" means the tier of the Service made available at no charge, subject to such usage limits and feature restrictions as we may specify from time to time.
• "Intellectual Property Rights" means patents, rights to inventions, copyright and related rights, trade marks, business names, domain names, rights in get-up and trade dress, goodwill, rights in designs, rights in computer software, database rights, rights in confidential information, and all other intellectual property rights, in each case whether registered or unregistered, and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
• "Paid Plan" means any subscription tier of the Service for which Fees are payable, as described on the DomainDash website.
• "Fees" means the subscription fees payable by you for a Paid Plan, as published on the DomainDash website and updated from time to time.
• "Monitoring Data" means the uptime check results, response time measurements, DNS configuration reports, domain expiration data, SSL certificate status reports, and other monitoring outputs generated by the Service in respect of websites or domains you have submitted for monitoring.
• "Personal Data" has the meaning given in the UK GDPR.
• "Privacy Policy" means the DomainDash privacy policy published at our website, as amended from time to time.
• "Service" means the DomainDash website uptime monitoring platform, including all features, tools, APIs, and associated documentation, whether accessed via our website, mobile application, or API.
• "Subscription Term" means the period for which you have subscribed to a Paid Plan, including any renewal periods.
• "User Data" means the data you provide to us in connection with your Account, including your name, email address, and timezone, and the URLs or domain names you submit for monitoring.

Unless the context otherwise requires: references to clauses are to clauses of these Terms; headings are for convenience only and shall not affect interpretation; words in the singular include the plural and vice versa; a reference to a statute or statutory provision includes any subordinate legislation made under it and any modification or re-enactment of it; and a reference to writing includes email.

2. Eligibility and account registration ​

To use the Service, you must: (a) be at least 18 years of age; (b) have the legal capacity to enter into a binding agreement; and (c) not be barred from using the Service under the laws of England and Wales or any other applicable jurisdiction.

When creating an Account, you must provide accurate, current, and complete information. You agree to update your Account information promptly if it changes.

You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify us immediately at inbox@domaindash.io if you become aware of any unauthorised use of your Account.

We reserve the right to suspend or terminate any Account that we reasonably believe has been created using false or misleading information, or that is being used in breach of these Terms.

You may not create multiple free-tier Accounts to circumvent usage limits or restrictions. We reserve the right to merge or close duplicate Accounts without prior notice.

3. The service ​

DomainDash provides a website uptime monitoring service that includes: (a) website uptime checks; (b) response time monitoring; (c) DNS configuration checking; (d) domain name expiration monitoring; and (e) SSL certificate configuration monitoring.

The Service is provided on a best-effort basis. We do not guarantee that the Service will be available at all times or that it will operate without interruption or error. The Service may experience downtime due to: scheduled maintenance (for which we shall endeavour to provide reasonable advance notice); unscheduled maintenance required to address security vulnerabilities or critical issues; infrastructure failures, network disruptions, or third-party service outages; or circumstances beyond our reasonable control, including force majeure events as described in Clause 16.

We may modify, update, or discontinue any feature of the Service at any time. Where we make material changes that adversely affect paid functionality, we shall provide at least 30 days' advance notice to Paid Plan subscribers.

The features and usage limits available to you will depend on whether you are on the Free Tier or a Paid Plan. Details of the features and limits applicable to each tier are published on the DomainDash website and may be updated from time to time.

4. Monitoring data disclaimer ​

Monitoring Data is provided for informational purposes only. While we use commercially reasonable efforts to ensure accuracy, we do not warrant or guarantee that Monitoring Data is: (a) real-time, complete, or free from errors; (b) a definitive or authoritative assessment of the availability, performance, or security of any monitored website or domain; or (c) suitable as the sole basis for critical business decisions, security assessments, or compliance determinations.

Monitoring Data may be affected by factors outside our control, including network latency, third-party DNS propagation delays, temporary connectivity issues, and the configuration of the monitored target. False positives and false negatives may occur.

You acknowledge and agree that: (a) you are solely responsible for verifying Monitoring Data independently before acting upon it; (b) we shall have no liability for any loss, damage, or expense arising from your reliance on Monitoring Data; and (c) the Service does not constitute a substitute for professional IT monitoring, security auditing, or compliance assessment services.

The disclaimers in this Clause 4 do not affect any rights you may have as a Consumer under the Consumer Rights Act 2015.

5. Acceptable use policy ​

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not use the Service to: (a) violate any applicable law, regulation, or legal obligation; (b) infringe the Intellectual Property Rights or other rights of any third party; (c) monitor websites or domains that you do not own or are not authorised to monitor; (d) harass, abuse, threaten, or intimidate any person or entity; (e) transmit any malicious code, virus, worm, or other harmful software; (f) interfere with or disrupt the integrity, security, or performance of the Service or any connected network; (g) attempt to gain unauthorised access to the Service, other Accounts, or any systems or networks connected to the Service; (h) impersonate any person or entity, or falsely represent your affiliation with any person or entity; or (i) use the Service to build a competing product or service, or to benchmark the Service for the benefit of a competitor.

You shall not engage in any of the following prohibited activities: (a) submitting an excessive number of monitoring requests designed to overload or stress-test the Service or any third-party infrastructure; (b) using the Service to conduct denial-of-service attacks or similar disruptive activities; (c) using the Service to probe, scan, or test the vulnerability of any system or network without express authorisation from the owner; (d) configuring monitoring checks at intervals shorter than those permitted by your subscription tier; (e) using automated scripts, bots, or tools to create Accounts or interact with the Service in a manner not expressly authorised by us; or (f) exploiting any bug, vulnerability, or unintended feature of the Service for purposes other than responsible disclosure to us.

If we reasonably determine that your use of the Service violates this Clause 5, we may, without liability: (a) issue a warning; (b) temporarily suspend your access; (c) permanently terminate your Account; or (d) report the matter to the relevant law enforcement authorities.

6. Anti-scraping and data extraction restrictions ​

You shall not, whether directly or through any third party, and whether by manual or automated means: (a) scrape, crawl, spider, index, or otherwise systematically extract any Content, Monitoring Data, or DomainDash Data from the Service; (b) use any robot, spider, scraper, data mining tool, or other automated means to access the Service for any purpose; (c) copy, reproduce, aggregate, republish, redistribute, or make available any substantial portion of the Content or Monitoring Data to any third party; (d) create or compile any collection, compilation, database, or directory from Content or Monitoring Data obtained from the Service; (e) use Content, Monitoring Data, or DomainDash Data to train, develop, or improve any artificial intelligence, machine learning, or large language model; (f) frame, mirror, or replicate any part of the Service on any other server; or (g) circumvent or attempt to circumvent any technical measures we implement to prevent scraping or automated data extraction.

These restrictions do not apply to: (a) your use of our published API in accordance with the applicable documentation and rate limits; (b) standard web browser operations conducted by individual users in the normal course of using the Service; or (c) search engine indexing of our publicly accessible marketing pages.

7. Fees, payment, and subscriptions ​

The Free Tier is available at no charge, subject to the usage limits and feature restrictions published on our website. We reserve the right to modify, limit, or discontinue the Free Tier at any time, with reasonable notice where practicable.

If you subscribe to a Paid Plan: (a) the applicable Fees are as published on the DomainDash website at the time of subscription; (b) Fees are payable in advance on a recurring basis (monthly or annually, depending on the plan selected); (c) all Fees are exclusive of VAT, which shall be added at the prevailing rate where applicable; and (d) you authorise us to charge your designated payment method for the recurring Fees.

Your Paid Plan subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You may cancel your subscription at any time through your Account settings; cancellation will take effect at the end of the current billing period.

You may upgrade or downgrade your Paid Plan at any time. Upgrades take effect immediately, and the pro-rated difference in Fees will be charged to your payment method. Downgrades take effect at the start of the next billing cycle; no refunds or credits shall be issued for the unused portion of the current billing period.

We may change our Fees from time to time. We shall give you at least 30 days' advance notice of any Fee increase. If you do not agree to the new Fees, you may cancel your Paid Plan before the increase takes effect. Continued use of a Paid Plan after a Fee increase takes effect constitutes acceptance of the new Fees.

If your payment method is declined or payment otherwise fails: (a) we may suspend your access to Paid Plan features until payment is successfully processed; (b) if payment is not received within 14 days of the due date, we may downgrade your Account to the Free Tier; and (c) we may charge interest on overdue amounts at the rate of 4% per annum above the Bank of England base rate from time to time.

Except as required by Applicable Data Protection Laws, the Consumer Rights Act 2015, or as otherwise expressly stated in these Terms, all Fees paid are non-refundable.

8. Data protection and privacy ​

We process Personal Data in accordance with our Privacy Policy and all Applicable Data Protection Laws. Our Privacy Policy forms part of these Terms.

We shall implement and maintain appropriate technical and organisational measures to protect your Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

Your rights under Applicable Data Protection Laws include the right to access, rectify, erase, restrict processing of, and port your Personal Data. To exercise these rights, contact us at inbox@domaindash.io.

Full details of our data processing activities, data retention periods, data sharing practices, and your rights are set out in the Privacy Policy.

9. Intellectual property ​

All Intellectual Property Rights in and to the Service, the Content, DomainDash Data, and all associated documentation, software, algorithms, trade marks, logos, and trade dress are and shall remain the exclusive property of DomainDash Platforms Ltd or its licensors.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own internal purposes during the term of your Account.

This licence does not include any right to: (a) sublicense, sell, resell, transfer, or assign the Service; (b) modify, copy, or create derivative works based on the Service; (c) reverse engineer, disassemble, decompile, or attempt to discover the source code or underlying algorithms; or (d) remove, alter, or obscure any copyright, trade mark, or other proprietary notices.

You retain ownership of User Data. By submitting User Data to the Service, you grant us a non-exclusive, worldwide, royalty-free licence to use, process, and store your User Data solely for the purpose of providing the Service to you.

We may use aggregated, anonymised data derived from your use of the Service (from which you and any individual cannot be identified) to improve and develop the Service, generate industry benchmarks, and produce analytics.

All Monitoring Data generated by the Service constitutes DomainDash Data and is our property. You are granted a licence to access and use your Monitoring Data for your own internal purposes, subject to these Terms. This licence terminates upon termination of your Account.

10. Confidentiality ​

Each party shall keep the other party's Confidential Information strictly confidential and shall not disclose it to any third party without the other party's prior written consent.

The obligations in Clause 10.1 shall not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was lawfully in the receiving party's possession prior to disclosure; (c) was independently developed by the receiving party without reference to the disclosing party's Confidential Information; (d) is lawfully obtained from a third party without restriction on disclosure; or (e) is required to be disclosed by law, regulation, or court order, provided that the receiving party gives the disclosing party prompt written notice (where legally permitted) and discloses only the minimum information required.

The confidentiality obligations in this Clause 10 shall survive termination of these Terms for a period of 3 years.

11. Warranties and disclaimers ​

We warrant that: (a) we have the right to provide the Service and to grant the licences set out in these Terms; and (b) the Service will be provided with reasonable skill and care in accordance with generally accepted industry standards.

Except as expressly stated above and to the fullest extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law. In particular, if you are a Consumer, you have statutory rights under the Consumer Rights Act 2015 that are not affected by these Terms.

12. Limitation of liability ​

Nothing in these Terms excludes or limits either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; or (d) any other liability that cannot be excluded or limited by applicable law.

Subject to the above and to the fullest extent permitted by applicable law: (a) we shall not be liable for any indirect, incidental, special, consequential, or punitive damages; (b) we shall not be liable for any loss of profits, revenue, business, anticipated savings, or goodwill; (c) we shall not be liable for any loss or corruption of data; and (d) we shall not be liable for any loss arising from your reliance on Monitoring Data.

Our total aggregate liability to you under or in connection with these Terms shall not exceed: (a) if you are on a Paid Plan, the total Fees actually paid by you in the 12-month period immediately preceding the date on which the claim arose; or (b) if you are on the Free Tier, fifty pounds sterling (GBP 50).

If you are a Consumer, the limitations in this Clause 12 do not affect your statutory rights under the Consumer Rights Act 2015.

13. Indemnification ​

You agree to indemnify, defend, and hold harmless DomainDash Platforms Ltd, its officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service in breach of these Terms; (b) your breach of the Acceptable Use Policy or the Anti-Scraping and Data Extraction Restrictions; (c) your violation of any applicable law or regulation; (d) any claim by a third party arising from websites or domains you monitor without authorisation; or (e) any claim arising from User Data that you submit to the Service.

If you are a Consumer, this Clause 13 applies only to the extent that the relevant loss was caused by your breach of these Terms, your negligence, or your wilful misconduct.

14. Term and termination ​

These Terms take effect on the Effective Date and shall remain in force until terminated in accordance with this Clause 14.

Free Tier users may terminate these Terms at any time by deleting their Account through Account settings or by contacting us at inbox@domaindash.io.

Paid Plan subscribers may cancel their subscription at any time through Account settings. The cancellation shall take effect at the end of the current billing period. Upon expiry of the billing period, your Account will revert to the Free Tier unless you also request deletion.

We may terminate or suspend your Account and access to the Service immediately and without prior notice if: (a) you commit a material breach of these Terms; (b) you fail to pay any Fees when due and do not remedy such failure within 14 days of written notice; (c) we reasonably believe your Account has been compromised or is being used fraudulently; (d) we are required to do so by law or regulation; or (e) continued provision of the Service to you would pose a risk to other users or to the integrity of the Service.

We may discontinue the Service entirely at any time. If we choose to do so, we shall provide Paid Plan subscribers with at least 60 days' advance notice and a pro-rata refund of any prepaid Fees for the unused portion of the Subscription Term.

Upon termination of your Account: (a) all rights and licences granted to you shall immediately cease; (b) you must immediately stop using the Service; (c) we may delete your User Data and Monitoring Data after 30 days following termination; (d) you may request an export of your User Data during the 30-day period by contacting us at inbox@domaindash.io; and (e) any outstanding Fees shall remain due and payable.

Clauses 1, 4, 6, 9, 10, 11, 12, 13, 15, 16, 17, and 18 shall survive termination of these Terms.

15. Governing law and dispute resolution ​

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

If you are a Consumer: (a) you may bring proceedings in the courts of the country in which you are domiciled; (b) nothing in these Terms affects your right to rely on any mandatory provision of the law of your country of residence; and (c) you may be entitled to use an alternative dispute resolution (ADR) scheme.

Before commencing formal legal proceedings, the parties shall use reasonable endeavours to resolve any dispute by discussion and negotiation in good faith.

16. Force majeure ​

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, fire, flood, earthquake, or other natural disaster; epidemic or pandemic; war, threat of or preparation for war, armed conflict, terrorism, or civil unrest; government actions, sanctions, embargoes, or regulatory changes; failure of third-party telecommunications, internet, hosting, or cloud infrastructure providers; power failure or equipment malfunction; or cyberattack, distributed denial-of-service attack, or other malicious interference with the Service.

If a force majeure event continues for more than 90 consecutive days, either party may terminate these Terms by giving 30 days' written notice to the other party.

17. General provisions ​

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and DomainDash Platforms Ltd with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether written or oral.

Amendments. We may amend these Terms at any time by publishing the revised Terms on our website. Material changes shall be notified to you by email or through the Service at least 30 days before they take effect. Your continued use of the Service after the effective date of any amendment constitutes acceptance of the amended Terms.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.

Assignment. You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any affiliate or to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Third-party rights. These Terms do not confer any rights on any person or party (other than the parties to these Terms) pursuant to the Contracts (Rights of Third Parties) Act 1999.

Notices. Any notice required or permitted under these Terms shall be in writing and shall be delivered by email to: (a) DomainDash Platforms Ltd at inbox@domaindash.io; or (b) you at the email address associated with your Account. Notices shall be deemed received on the Business Day following the date of sending.

18. Contact information ​

If you have any questions about these Terms, please contact us at:

DomainDash Platforms Ltd

167-169 Great Portland Street, London, W1W 5PF, England

Email: inbox@domaindash.io